Shipping policy
This Shipping Policy explains where Ernesto Living delivers, how orders are processed, and what to expect after placing an order.
Order processing
Orders are typically processed and prepared for shipment within 1–2 business days after payment is confirmed.
Business days are Monday through Friday, excluding public holidays. Orders placed during weekends or public holidays begin processing on the next business day.
Estimated delivery time
After an order has shipped, delivery typically takes 2–4 business days. The total estimated timeframe is therefore approximately 3–6 business days, including processing.
Delivery timeframes are estimates and are not guaranteed. Severe weather, carrier disruptions, public holidays, customs processing, high order volumes, or other circumstances outside our reasonable control may cause delays.
Shipping destinations
We currently ship to:
- United States
- United Kingdom
Available delivery options will be displayed after you enter your shipping address during checkout.
Shipping costs
We currently offer free standard shipping on all orders to supported destinations. Any optional expedited shipping charges, if available, will be clearly displayed during checkout before you place your order.
Customs duties and import taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
If these charges are not collected during checkout, they are the customer’s responsibility. Ernesto Living does not control customs charges or customs-processing times.
Order tracking
Once your order ships, we will send a shipping-confirmation email containing the available tracking information.
Tracking information may take up to 48 hours to become active after the carrier receives the parcel. If you do not receive a shipping confirmation, please check your spam or junk folder before contacting us.
Delivery address
Please check that your shipping address is complete and accurate before submitting your order.
If you notice an error, contact us immediately at contact@ernestoliving.com. We will attempt to update the address if the order has not entered processing or shipped, but we cannot guarantee that changes will be possible.
We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer. If a parcel is returned to us, we will contact you to discuss redelivery or an eligible refund.
Living plants
Living plants are packed carefully to help protect them during transit. We may adjust the shipment date when extreme weather conditions could materially affect plant health.
If a plant arrives damaged or unhealthy, contact us within 24 hours of delivery. Include your order number and clear photographs of the plant, packaging, and shipping label so we can assess the issue.
Delayed orders
If tracking has not updated or your order has not arrived within the estimated timeframe, check the tracking page first and then contact us.
We will review the shipment and, where appropriate, open an investigation with the delivery carrier. Carrier investigations may require additional processing time.
Lost packages
If a parcel is confirmed lost in transit, we will offer a replacement or refund in accordance with applicable law and product availability.
A parcel marked as delivered may require an investigation with the carrier before a replacement or refund can be approved. Please check the delivery location, household members, neighbors, and any safe place indicated by the carrier before contacting us.
Damaged or incorrect orders
Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.
Include your order number and clear photographs showing the item, packaging, and shipping label. After reviewing the issue, we will provide an appropriate solution, which may include a replacement or refund.
Contact us
For questions about shipping or delivery, contact:
Ernesto Living
3641 Clayton Rd
Concord, CA 94521
United States
Email: contact@ernestoliving.com
Phone: +1 914 639 3499