Warranty

Statutory warranty

All goods are covered by the statutory warranty for defects. If an item is faulty, you are entitled to a remedy — repair or replacement and, where the law allows, a price reduction or refund.

Manufacturer warranty

Where a product carries an additional manufacturer warranty, it applies for 2 years from the date of purchase, on top of your statutory rights.

Reporting a fault

If a product is defective, please contact contact@ernestoliving.com. Describe the fault as precisely as possible and include your order number and, where possible, photos. We'll sort it out promptly.

Contact

Ernesto Living
3641 Clayton Rd
94521 Concord, United States
Email: contact@ernestoliving.com
Phone: +1 914 639 3499