Accessibility Statement

Ernesto Living is committed to providing an accessible and user-friendly online shopping experience for all customers, including people with disabilities.

Our accessibility efforts

We work to improve the usability and accessibility of ernestoliving.com and aim to follow generally recognized accessibility practices, including the Web Content Accessibility Guidelines (WCAG).

Our ongoing accessibility efforts may include:

  • maintaining clear headings and a logical page structure;
  • supporting keyboard navigation where reasonably possible;
  • using readable text and adequate color contrast;
  • providing alternative text for meaningful images;
  • using descriptive labels for links, buttons, and form fields;
  • making checkout and customer-support information easier to understand;
  • reviewing the website for accessibility barriers and implementing improvements.

Third-party services

Our website may contain content, payment features, applications, or links provided by third parties. Although we encourage accessible experiences, we do not directly control every third-party service and cannot guarantee its accessibility.

Ongoing improvements

Accessibility is an ongoing process. Website content and functionality may change as we add products, update services, or introduce new features. We will continue working to identify and address accessibility issues where reasonably possible.

Need assistance?

If you experience difficulty using our website, accessing product information, completing an order, or viewing any part of the store, please contact us. We will make reasonable efforts to provide the requested information or assistance through an accessible alternative.

When contacting us, please describe:

  • the page or feature you were trying to use;
  • the accessibility issue you encountered;
  • the device, browser, or assistive technology you were using, if relevant;
  • your preferred way for us to respond.

Accessibility contact

Email: contact@ernestoliving.com
Phone: +1 914 639 3499

We typically respond to accessibility enquiries within one business day, excluding weekends and public holidays.

Business address

Ernesto Living
3641 Clayton Rd
Concord, CA 94521
United States