Privacy policy

This Privacy Policy explains how Ernesto Living collects, uses, discloses, and protects your personal information when you visit ernestoliving.com, place an order, or otherwise contact us.

1. Business responsible for your information

Ernesto Living
3641 Clayton Rd
Concord, CA 94521
United States
Email: contact@ernestoliving.com
Phone: +1 914 639 3499

2. Personal information we collect

Depending on how you interact with our store, we may collect the following categories of personal information:

Contact information: name, email address, telephone number, billing address, and shipping address.
Order information: products purchased, order number, transaction history, returns, refunds, and customer-service records.
Payment information: payment method and transaction details. Complete card information is processed securely by our payment providers and is not stored directly by Ernesto Living.
Account information: username, password, saved addresses, and account preferences if you create an account.
Device and usage information: IP address, browser type, device type, operating system, referring pages, pages viewed, and interactions with our website.
Communications: information included in emails, forms, reviews, or other messages you send to us.
Marketing preferences: your choices concerning promotional emails, advertising, and cookies.

3. How we collect information

We collect personal information:

directly from you when you place an order, create an account, contact us, or subscribe to marketing;
automatically through cookies and similar technologies when you use our website;
from service providers that help us process payments, fulfill orders, prevent fraud, provide analytics, or operate our store;
from advertising and marketing partners where permitted by applicable law.

4. How we use your information

We may use personal information to:

process, fulfill, and deliver orders;
process payments, returns, refunds, and exchanges;
provide order updates and customer support;
maintain customer accounts and purchase records;
detect and prevent fraud, misuse, and security incidents;
operate, troubleshoot, and improve our website and services;
comply with tax, accounting, legal, and regulatory obligations;
send promotional communications where you have consented or where otherwise permitted by law;
measure advertising performance and personalize content, subject to your cookie and privacy choices.

5. Legal bases for processing

Where the UK GDPR, EU GDPR, or similar legislation applies, we process personal information under one or more of the following legal bases:

Contract: processing necessary to complete your purchase, deliver your order, or provide requested support.
Legal obligation: processing required for tax, accounting, consumer-protection, or other legal requirements.
Legitimate interests: operating and securing our store, preventing fraud, improving our services, and responding to customer enquiries.
Consent: where you have agreed to optional cookies, marketing, or another specific use of your information.

You may withdraw your consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

6. How we disclose personal information

We may disclose personal information to service providers that help us operate our business, including:

Shopify and website-hosting providers;
payment processors and financial institutions;
shipping carriers, warehouses, and fulfillment providers;
fraud-prevention and security providers;
analytics, advertising, and marketing providers, subject to your privacy choices;
customer-support, email, and communications providers;
professional advisers, regulators, law-enforcement authorities, or other parties when required by law.

We may also disclose information as part of a merger, acquisition, financing, reorganization, or sale of all or part of our business.

We do not disclose personal information to unrelated third parties for their own purposes except as described in this policy, with your permission, or where required by law.

7. Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide the ecommerce platform, checkout, security, and related services used by Ernesto Living.

You can learn more about Shopify’s processing practices by visiting the Shopify Privacy Policy.

8. Payments

Payments are processed by the payment methods displayed during checkout. Payment providers may collect and process information needed to authorize your payment, prevent fraud, and meet legal obligations.

The available payment methods and their applicable terms are shown before you complete your purchase.

9. Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember preferences, understand website usage, prevent fraud, and support advertising.

Essential cookies are required for functions such as navigation, account access, checkout, and security. Where required by law, analytics, personalization, and advertising cookies are used only after you provide consent through our cookie banner.

You can adjust your cookie preferences through the privacy or cookie controls available on our website. You can also configure your browser to block or delete cookies, although doing so may affect certain store functions.

10. Marketing communications

If you subscribe to promotional emails, we may send you information about products, offers, and store updates. You can unsubscribe at any time by using the unsubscribe link included in an email or by contacting us.

You will continue to receive essential transactional messages concerning orders, payments, shipping, returns, or account security even if you unsubscribe from marketing.

11. International data transfers

Ernesto Living is located in the United States, and our service providers may process information in the United States, Canada, the United Kingdom, or other countries.

Where required, international transfers are protected using recognized safeguards, such as adequacy decisions, contractual protections, or other legally approved transfer mechanisms.

12. Data retention

We retain personal information only for as long as reasonably necessary to provide our services and fulfill the purposes described in this policy. Retention periods may also depend on legal, accounting, tax, fraud-prevention, dispute-resolution, and contractual requirements.

When information is no longer required, we will delete or anonymize it where reasonably practicable.

13. Data security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No online system or electronic transmission is completely secure. You should protect your account credentials and contact us immediately if you believe your account or personal information has been compromised.

14. Children’s privacy

Our store is not directed to children, and we do not knowingly collect personal information from children under the age required to provide valid consent in their jurisdiction.

If you believe that a child has provided personal information to us, contact us so we can review and delete it where appropriate.

15. Your privacy rights

Depending on where you live and subject to applicable law, you may have the right to:

request access to the personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
request restriction of certain processing;
object to processing based on legitimate interests or direct marketing;
withdraw consent where processing is based on consent;
receive certain information in a portable format;
opt out of certain advertising, sharing, or sale activities where applicable;
appeal a decision concerning a privacy request where applicable;
lodge a complaint with an appropriate data-protection or regulatory authority.

We will not discriminate against you for exercising an applicable privacy right.

16. California and other US state privacy rights

Residents of California and certain other US states may have additional privacy rights under applicable state law. These may include rights to know, access, correct, delete, or obtain a copy of personal information and to opt out of certain targeted advertising, sales, or sharing.

These rights apply only where the relevant law covers Ernesto Living and the requested processing activity.

17. Exercising your rights

To submit a privacy request, email contact@ernestoliving.com. Include your name, contact information, and a clear description of your request.

We may need to verify your identity before completing a request. An authorized agent may submit a request on your behalf where permitted by law, but we may require proof of authorization and identity verification.

18. Third-party websites

Our website may contain links to websites operated by other organizations. We are not responsible for their privacy, security, or content practices. Review the privacy policy of any third-party website you visit.

19. Changes to this policy

We may update this Privacy Policy to reflect changes to our services, practices, legal obligations, or service providers. The revised version will be posted on this page with an updated effective date.

20. Contact us

For privacy questions or requests, contact: