Payment Methods & Security
Ernesto Living provides secure payment options through established payment providers. The payment methods available for your order are displayed during checkout before you complete your purchase.
Accepted payment methods
Depending on your location and device, available payment methods may include:
- Visa
- Mastercard
- Maestro
- American Express
- Discover
- Diners Club
- Apple Pay
- Google Pay
The payment methods shown during checkout are the options currently available for your order. Availability may vary by country, currency, device, and payment provider.
Secure payment processing
Our store is hosted by Shopify and uses encrypted connections to help protect information transmitted during checkout.
Payments are processed by secure third-party payment providers. Ernesto Living does not directly receive or store your complete payment-card number, card security code, or online banking credentials.
When payment is collected
Your payment may be authorized or collected when you place the order. You will receive an order-confirmation email at the email address provided during checkout.
An order may be delayed or cancelled if payment cannot be authorized, the billing information is incorrect, or additional verification is required.
Prices and currency
Product prices are displayed in the currency shown on the website. Before submitting an order, checkout displays the product total, applicable taxes collected by us, shipping charges, discounts, and the final amount payable.
If your payment account uses another currency, your bank or card provider may apply its own exchange rate or foreign-transaction fee. These charges are determined by your provider and are not controlled by Ernesto Living.
Taxes and customs charges
Applicable taxes collected by Ernesto Living are displayed during checkout. International orders may also be subject to import duties, customs fees, or local taxes that are not collected by us.
If such charges are not included at checkout, they are generally the customer’s responsibility.
Payment verification and fraud prevention
To protect customers and our store, payments may be subject to automated security and fraud-prevention checks.
We may contact you to verify an order or request additional information when reasonably necessary. We may decline or cancel transactions that appear unauthorized, fraudulent, or inconsistent with the information provided during checkout.
Declined or failed payments
If a payment is declined, confirm that:
- the card and billing information are correct;
- the card has not expired;
- sufficient funds or credit are available;
- your bank permits online and international transactions;
- any required bank verification has been completed.
If the issue continues, contact your bank or try another payment method displayed during checkout. Ernesto Living cannot override a decision made by your card issuer or payment provider.
Payment receipts
Your order-confirmation email contains a summary of your purchase. Please retain it for your records. If you require assistance locating your order information, contact us with your name, order number, and the email address used during checkout.
Refunds
Approved refunds are issued to the original payment method within 5 business days after approval. Your bank or payment provider may require additional time to display the refund.
For complete eligibility requirements and instructions, review our Returns and Refunds Policy.
Protecting yourself
Ernesto Living will not ask you to send your complete card number, card security code, password, or online banking credentials by email or telephone.
If you receive a suspicious message claiming to represent Ernesto Living, do not provide payment information or click unfamiliar links. Contact us directly using the details below.
Contact us
Email: contact@ernestoliving.com
Phone: +1 914 639 3499
Website: ernestoliving.com